As our customers and our staff are always our first priority, we aim to ensure the health and safety of those around us.

• Our studio follows all health and safety guidelines outlined by Alberta Health Services.

• We sanitize all surfaces within our studio before and after each client, including high-touch and high-traffic areas such as debit machines and reception.

• We use sterilized and single-use equipment for all piercings.

• Our piercers are equipped with additional PPE to ensure our piercings are safe and sanitary.

• Our studio is fitted with HEPA filters, which capture up to 99.9% of airborne particles, as well as UV-C lamps to enhance germ killing.

• Our appointment-only policy helps ensure your safety, as we limit the number of people in the studio.

• Our staff is highly experienced and highly trained. Our artists undergo continuous education related to blood-borne pathogens and infectious disease control.

• We are proud members of the Association of Professional Piercers (APP), a worldwide organization dedicated to setting higher safety and quality standards of body art. Verify our membership at safepiercing.org

Yes. Our studio is by appointment only for all services - even for shopping. We do not offer walk-in appointments at this time.

• Your appointment must be booked online in advance so that you can read and agree to our safety procedures before attending your appointment.
  We are unable to book appointments over the phone.

• All appointments can be booked here. Our availability is live and always up to date - so if you do not see any open times, please continue to check back for more availability!

• Please note that you can reschedule up to 24 hours before your appointment via the booking confirmation email.

• Appointments that are cancelled or rescheduled with less than 24 hours’ notice are subject to a rebooking fee.

• Get plenty of rest the night before your appointment.

• Ensure you have eaten a substantial meal and are fully hydrated. We require you to have eaten a meal within the last 3 hours before your appointment - if not, we will rebook you, and you will be subject to our rebooking fee.

• We recommend staying away from alcohol, caffeine and blood thinners the day before and the day of your appointment.

• Bring your government-issued photo ID. If the client receiving the procedure is a minor, ensure both the minor and the parent or legal guardian have sufficient government-issued ID. See the acceptable ID section below for more information on our ID requirements.

• Ensure you are not showing any symptoms of COVID-19. If so, we ask you to kindly re-schedule.

1. Please be on time for your appointment and wait in your car. Please do not come to the door. We are busy sanitizing between clients. We will call you when we are ready!

2. Please only bring the necessities, such as car keys, payment method and ID.

3. Do not bring extra people to your appointment. We are only able to accommodate the person receiving the service. If the appointment is for a minor requiring consent, we are only able to accommodate ONE parent or guardian.

4. You’ll be asked to sanitize and or wash your hands.

5. We’ll walk you through the waivers and necessary paperwork for your procedure, and help answer any questions.

6. All jewellery available for your piercing will be selected during your appointment. We have a wide selection to choose from, so please be mindful of time. Please note that any product purchased is final sale.

7. We’ll get your jewellery ready and sterilized before the procedure.

8. Our piercing service fee starts at $50. The cost of jewellery is not included in the service fee. You can find a list of our service fees here.

9. Your piercer will walk you through the process and aftercare instructions.

10. All piercings are performed using single-use, sterilized piercing needles. We do not use piercing guns.

We require parental consent for all piercing services performed on minors under the age of 18.

Age Requirements:

• Earlobes: 5+ (Please see below for our requirements for lobe piercings on children 5 years and up.)

• Nostril, Single Helix: 12+

• Ear Cartilage, Septum, and Eyebrow: 12+

• Oral and Navel: 16+

• Surface, Bridge, Nipples and Genital: 18+

Parental Consent Requirements:

• Parental consent is required for all minors (under the age of 18.) A parent or legal guardian must be present. No exceptions.

• Both the minor AND legal guardian must each bring valid government-issued photo ID or one piece of equivalent ID (e.g. passport, driver’s license, birth certificate).

• We do not accept expired IDs, school IDs or photocopies/pictures.

• Please view our FAQ on acceptable ID below, or call the shop with any questions.

• Children aged 5 and up must be able to verbally ask for their earlobe piercing(s). We offer tandem service (two piercers) for earlobe piercings by request for an additional charge. Please call the shop or visit our booking page for more information.

• Clients aged 18 and up do not need parental consent.

Additional Requirements:

• You cannot be pierced if you are pregnant or nursing.

• The use of numbing agents or lidocaine will not be accepted for piercing appointments. If any numbing agent is applied, you will be subject to a rebooking fee.

• If you are feeling ill, please kindly call the studio to reschedule your appointment. There are no rebooking fees if you are feeling sick, and the cancellation fee is waived. If you or anyone in your home develops a cough, fever, sniffles, or shortness of breath, please call immediately and rebook.

No.

• We kindly ask that you refrain from bringing additional people to your appointment (including children) unless the appointment is for a minor that requires parental consent. If the appointment is for a minor requiring consent, we are only able to accommodate ONE parent or guardian.

• We do accept requests for group appointments. These appointments cannot be booked online. Please fill out a request here.

• We accept all forms of Government-issued photo ID in their original form. We do not accept photocopies, emails, or photos of identification. We do not accept expired IDs or school IDs.

• If you do not have photo ID, we require at least one piece of non-photo government issues ID (birth certificate, healthcare card, etc.)

• If you are a parent accompanying a minor, you must bring ID for both yourself AND the minor, following the same guidelines as above.

• In addition to appropriate government ID, court papers proving guardianship are required for legal guardians and the minors under their care.

You can see our full list of piercing services and pricing here.

No. We are not able to accommodate infant clients. Our services (including consults and jewellery changes) are only available to clients aged 5 and up. Please see our age restriction FAQ above for more information.

Yes. We have extensive training and experience with genital piercings. Genital piercings are only available for ages 18+. Please note, we are only performing Vulvar genital piercings at this time.

Yes. We use a new single-use needle for every procedure. We do NOT use piercing guns of any kind.

The pain is minimal. Most clients say it hurts less than they had anticipated. We do everything in our power to make sure the procedure is as comfortable as possible.

No.

• We do not offer numbing, as it is proven to cause delays in swelling/healing. We pride ourselves on our skilled placement based on your anatomy, and we can not guarantee the final placement outcome when numbing agents are used.

• Please do not apply any numbing agents yourself before your appointment. Your appointment will be rescheduled and a rebooking fee will apply.

All of our jewellery is sterilized individually before each procedure in our G4 Statim 2000 autoclave.

No. It is against Canadian Federal Health Guidelines for us to use jewellery purchased from outside our studio.

• If you would like to reprocess jewellery that has been previously purchased at our studio, your piercer can provide you with more information regarding the required timeline and procedure. Please send us an email if you require this service.

• All piercings will be done with longer lengths and or diameters to accommodate for swelling during the first few weeks of healing.

• After a certain time, your jewellery will require to be downsized to prevent irritation and migration.

• Your piercer will provide more information during your appointment.

Please head over here to view our aftercare instructions.

DO:

• Be patient and keep cleaning your piercing according to your specific aftercare instructions every day until healed.

• Remember, being cautious and following our aftercare instructions is the best way to avoid infection—this is an open wound that is healing. Most issues can be avoided if you follow our aftercare instructions diligently.

• If your piercing starts feeling loose or if you have any issues, book a consult appointment to check on healing. Your piercer will troubleshoot and offer solutions.

• Book your downsizing appointment if you have been instructed. Having a proper fit once healed will help avoid irritation from snagging.

DON’T

• Try to minimize any activities that involve excessive sweating (eg. exercise), but if you do, shower or clean your wound directly afterwards.

• Avoid taking your jewelry out to avoid the hole closing.

• Avoid swimming for at least 3 months after piercing.

Your piercer is a wealth of knowledge when it comes to healing your new piercing and will provide full aftercare instructions at your appointment to help set you up for success!

We currently accept credit, debit and e-transfer. Cash is not accepted at this time.

Tipping is always appreciated but never expected. Piercing and tattooing is a service and like most services, if you found the job to be exceptional it is courteous to tip.