Online Shopping & Shipping Policy:

Last updated April 11, 2024

REFUND, RETURN & EXCHANGE POLICY

Due to the intimate nature of body jewellery and our other offerings, all sales are final and cannot be returned or exchanged for any reason. Once a purchase is made, refunds cannot be issued. By proceeding with a purchase, you acknowledge and agree to our policy that all sales are final. It's your responsibility to ensure that the jewellery you select matches your desired size, length, and other specifications.

We strongly encourage you to review the product details (including but not limited to: jewellery material, gauge, length, diameter, style etc.) meticulously before making a purchase. If you are unsure of the fit, or have any questions about our products, please contact us before you purchase.

While we strive for excellence in our products and services, we cannot guarantee that every item will perfectly meet your expectations. Additionally, we do not assure that any errors in our service will be rectified. However, we are committed to addressing any concerns or inquiries you may have to the best of our abilities.

SHIPPING & DELIVERY POLICY

Please carefully review our shipping and delivery policies when purchasing our products. These policies will apply to any order you place with us. Order processing and shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc)

ORDER PROCESSING TIMES
All online orders have a processing time of 5-7 business days. You will receive an email notification once your order has been shipped or is ready for pickup at the studio, if you've selected local pickup as your delivery method.

ORDER TRACKING
All online orders include tracking information. You will receive a tracking number in your order shipping confirmation. Please note that it may take up to 24 hours for the tracking information to become active.

LIABILITY COVERAGE
All orders are automatically insured up to $100 for liability purposes. If you wish to enhance your coverage to encompass the full value of your order (up to $5000 CAD), kindly contact us for a customized quote before placing your order. It's important to understand that we cannot accept responsibility for any packages lost, delayed, or damaged during transit.

SIGNATURE REQUIRED DELIVERY
You have the option to request a signature upon delivery for all orders. We highly recommend choosing this option, particularly for high-value orders.

WHERE DO YOU DELIVER?
We currently ship to addresses within Canada and the United States only. Unfortunately, we do not offer international shipping beyond these regions.

SHIPPING FEES & DELIVERY TIMES
We offer shipping at the following rates:

For delivery addresses located in BC, Alberta, Saskatchewan, Manitoba:
Canada Post Xpresspost: $17.70 Flat Rate (Delivery in 1-5 Business Days)
Canada Post Xpresspost Signature Required: $19.70 Flat Rate (Delivery in 1-5 Business Days)

For delivery addresses located elsewhere in Canada:
Canada Post Xpresspost: $26.90 Flat Rate (Delivery in 1-5 Business Days)
Canada Post Xpresspost Signature Required: $28.90 Flat Rate (Delivery in 1-5 Business Days)

For delivery addresses located in the United States:
Please see the shipping rates in your cart for the most up-to-date shipping options.

GENERAL CONDITIONS FOR ONLINE SHOPPING

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

HOW CAN I CONTACT YOU ABOUT ANY OF THESE POLICIES?

If you have any further questions about our online shopping policies, please contact us at:

info@rosegoldbodypiercing.com